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Consumer Rights Directive

Table of Contents

Chapter I — Subject matter, definitions and scope

Art. 1 — Subject matter Art. 2 — Definitions Art. 3 — Scope Art. 4 — Level of harmonisation

Chapter II — Consumer information for contracts other than distance or off-premises contracts

Art. 5 — Information requirements for contracts other than distance or off-premises contracts

Chapter III — Consumer information and right of withdrawal for distance and off-premises contracts

Art. 6 — Information requirements for distance and off-premises contracts Art. 6a — Additional specific information requirements for contracts concluded on online marketplaces Art. 7 — Formal requirements for off-premises contracts Art. 8 — Formal requirements for distance contracts Art. 9 — Right of withdrawal Art. 10 — Omission of information on the right of withdrawal Art. 11 — Exercise of the right of withdrawal Art. 11a — Exercise of the right of withdrawal from distance contracts concluded by the means of an online interface Art. 12 — Effects of withdrawal Art. 13 — Obligations of the trader in the event of withdrawal Art. 14 — Obligations of the consumer in the event of withdrawal Art. 15 — Effects of the exercise of the right of withdrawal on ancillary contracts Art. 16 — Exceptions from the right of withdrawal

Chapter IIIa — Rules concerning financial services contracts concluded at a distance

Art. 16a — Information requirements for distance contracts for consumer financial services Art. 16b — Right of withdrawal from distance contracts for financial services Art. 16c — Payment of the service provided before withdrawal Art. 16d — Adequate explanations Art. 16e — Additional protection regarding online interfaces

Chapter IV — Other consumer rights

Art. 17 — Scope Art. 18 — Delivery Art. 19 — Fees for the use of means of payment Art. 20 — Passing of risk Art. 21 — Communication by telephone Art. 22 — Additional payments

Chapter V — General provisions

Art. 22a — Harmonised notice and harmonised label Art. 23 — Enforcement Art. 24 — Penalties Art. 25 — Imperative nature of the Directive Art. 26 — Information Art. 27 — Inertia selling Art. 27a — Committee procedure Art. 28 — Transposition Art. 29 — Reporting requirements Art. 30 — Reporting by the Commission and review

Chapter VI — Final provisions

Art. 31 — Repeals Art. 32 — Amendment to Directive 93/13/EEC Art. 33 — Amendment to Directive 1999/44/EC Art. 34 — Entry into force Art. 35 — Addressees

Recitals

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67

Annexes

Annex I — Information concerning the exercise of the right of withdrawal Annex II — Correlation table

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