PSD2
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Table of Contents
Chapter I – Subject matter, scope and definitions
Chapter II – Payment service providers
Chapter III – Transparency of conditions and information requirements for payment services
Chapter IV – Rights and obligations in relation to the provision and use of payment services
Chapter V – Delegated acts and regulatory technical standards
Chapter VI – Final provisions
Recitals (113)
Annexes
Chapter IV – Rights and obligations in relation to the provision and use of payment services
Article 69
Obligations of the payment service user in relation to payment instruments and personalised security credentials
1. The payment service user entitled to use a payment instrument shall:
(a) use the payment instrument in accordance with the terms governing the issue and use of the payment instrument, which must be objective, non-discriminatory and proportionate;
(b) notify the payment service provider, or the entity specified by the latter, without undue delay on becoming aware of the loss, theft, misappropriation or unauthorised use of the payment instrument.
2. For the purposes of point (a) of paragraph 1, the payment service user shall, in particular, as soon as in receipt of a payment instrument, take all reasonable steps to keep its personalised security credentials safe.